O’Reilly too late to the VoIP party to be a major influencer?

With the shutdown of the Emerging Telephony blog, the subsequent shuffle of O’Reilly telephony guy Surj Patel over to GigaOm, and the poopoo-ing of the E-Tel conference, one must wonder, did O’Reilly miss the bus on VoIP?  There were so many other large publish-promoters in the VoIP sector before O’Reilly really threw their hat in the ring–TMC, PulverMedia, and so on.  I remember when Switching to VoIP was published. Many people asked me, “What took so long?”  So my assumption is that these strategic moves by O’Reilly are an indicator that the publishing giant was too late in establishing the firm as an authority in the area.

More Asterisk vs. Avaya goodness

Go read Asterisk VoIP News’s very well-informed response to my post about Asterisk and selling into the enterprise channel. He makes some valid points.  Here are a couple more points:

- When I say Asterisk is thought of as an API and not a solution, what I mean it’s a product-making kit, not a product. So there’s no Asterisk “S8300 media server” or some such. The point is, it’s up to the consultants to productize Asterisk in a meaningful way, and save for Switchvox and Fonality, that just hasn’t happened.

- Asterisk won’t sell into the Fortune 1000. It is a breakdown of logic to think Asterisk can be sold into the Fortune 1000 for lots of reasons, but the most prescient one is this: Fortune 1000 companies require national, if not international service footprints that are dense, quick, and connected to aggressive SLAs. Asterisk consultancies offer no such service. Hence Avaya and Cisco sell into the Fortune 1000 while Asterisk does not. This is the key problem with open source. It’s not open source’s fault. It’s just a fact.

Skype call center?

As Skype and OnState introduce a new call-center product, one has to wonder, who will use this? Does it have a role in the future viability of Skype for eBay? This is exactly the kind thing many of us had hoped Skype would do once eBay was in the mix, albeit a lot sooner. But with the impending dominance of Office Communicator (which I suspect will be a free Windows bundle item in the near future), one must wonder–does this product have a chance?  Especially now, as Skype is up to its eyeballs in self-made bologna.

What we know about the Skype outage

Tom speculated that it might be related to a Windows update, however I was unable to log on with the Mac version either.

Phoneboy chimes in with another piece of great news: apparently, Gizmo Project is also down. Sightspeed, here we come.

This guy thinks eBay’s stock dip was related to the Skype outage. Me, I think eBay’s stock dip was related to the massacre on Wall Street that’s been going on for the last several days.

Phil noted that, this afternoon, many users were able to log back on. Still no luck for yours truly. Good thing I don’t run Skype anymore, I suppose.