I was reading Esme Vos’ post lamenting the recent decline in service on domestic airlines, even as United is touting WiFi on all flights starting soon. Well, that’s a good move. While I spend my offline flying time catching up on (usually sales oriented) e-mails to contacts I haven’t touched in a while, it seems the airlines have begun charging for the use of their pathetically small and not-so-firm pillows.

Not Continental. Their crappy pillows are still free.