Windstream co-markets Dish Network and offers cheapy Internet access as the hook. Only problem is, if Dish can’t deliver on your property due to an abundance of tall trees between your house and the satellite, you’re still stuck with the the Windstream cheapy Internet access–a problem I’m trying to sort out right now. You see, Dish took a month to figure out they couldn’t put satellite TV service into my home, and then it was I who had to call THEM to find out as much. By that time, Windstream was unwilling to refund the fees assessed for the unused (and still in the box) Internet service. See, I prefer my Time Warner service for Internet, and wouldn’t switch to Windstream without a darn good reason (ie. bundle pricing for DSL and TV).
Worse, three different phone reps at Windstream told me three different things about the availability of a complete refund to my account because of the mixup. One told me it would be no problem. Another told me they could pro-rate the current month and knock the balance down a bit. The third told me just no, no, no. What’s worse, the callback I requested from a higher-up never happened within 24-48 as promised by the rank-n-file I talked to. That was a week ago. I currently have a consumer advocacy buddy of mine working on the matter.
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