Signal to Noise

As Skype and OnState introduce a new call-center product, one has to wonder, who will use this? Does it have a role in the future viability of Skype for eBay? This is exactly the kind thing many of us had hoped Skype would do once eBay was in the mix, albeit a lot sooner. But with the impending dominance of Office Communicator (which I suspect will be a free Windows bundle item in the near future), one must wonder–does this product have a chance?  Especially now, as Skype is up to its eyeballs in self-made bologna.