1.   When asked, “Are you using Windows XP?â€, always, always, respond by saying, “Yesâ€, even if you’re using a Macintosh or an Amiga 500. Trying to communicate with Time Warner support in a non-Windows networking dialect will triple the amount of time you spend on the phone.
2.   When asked, “Are you using a router?â€, always, always, respond by saying, “Noâ€, even if you are in fact using a router. The existence of a router is an immediate cause for finger-pointing by your Time Warner support rep, and though you may know thirty-four times more about networking than the Canadian gentleman on the other end of the line, the existence of your broadband router, which you’ve had for four years and has never even so much as hiccupped, will automatically be the problem. So, no router. Got that?
3.   No matter what they say, insist that your access just went down. Otherwise they’ll try to act like since you don’t know precisely when it went down, they can’t correlate it with a service outage “in your areaâ€. And if they can’t do that, then they can say it’s your fault. It doesn’t matter when you actually noticed that your access went down. Always say “it just did, just now!â€
4.   For added dramatic affect, tell them that you were surfing along just fine until you “got a bunch of blank web pages and your iTunes cut off in the middle of a download.â€Â Remember, you’ve got to give it to them in laymen’s terms. Don’t mention DNS errors or packet loss and these complex sayings will confuse your Time Warner support rep.
5.   Try to get “the local person†on the phone as soon as possible. Hopefully they will pity you because they live near you and actually get your issue resolved!
Signal to Noise
Teddy Wallingford, Rock and Roll CEO
752 Responses to “How to Deal with Time Warner Support when your Internet Access is Down.”
Signal
Noise
- Alec Saunders
- Allen’s Model Building Blog
- Andy Abramson
- Aswath Rao
- Best Technology
- Bruce Bishop
- Dameon Welch-Abernathy
- Darla Mack
- Esme Vos
- Etcetera
- Jeff Pulver
- John W. Ward – Photographer
- Ken Camp
- Martin Geddes
- Nopherhole
- Original Prop
- Rich Tehrani
- The Constant Complainer
- The MediNerd
- TK1138
- TLF Blog
- Tom Evslin
- Tom Keating
- Tribal Pursuit
- Wordpress.com Star Wars Blogs
My Books
-
Awesome. I have to social engineer the morons at Charter as well, so I found this right on target. It’s sad when their customers have to lie to simply get what they bought.
Awesome website…
[...]the time to read or visit the content or sites we have linked to below the[...]……
Check this out…
[...] that is the end of this article. Here you’ll find some sites that we think you’ll appreciate, just click the links over[...]……
Visitor recommendations…
[...]one of our visitors recently recommended the following website[...]…
SEO Marketing and Web Developement…
[...]the time to read or check out the content or places we have linked to below the[...]…
Websites worth visiting…
[...]here are some links to sites that we link to because we think they are worth visiting[...]……
Dreary Day…
It was a dreary day here today, so I just took to messing around online and realized…
Auto Warranty Reviews…
[...]sites worth going to[...]…
computer disposal…
[...]This is where you’ll see the links to some pages that we think you will like[...]…
Related……
[...]just beneath, are numerous totally not related sites to ours, however, they are surely worth going over[...]……
You should check this out…
[...] Wonderful story, reckoned we could combine a few unrelated data, nevertheless really worth taking a look, whoa did one learn about Mid East has got more problerms as well [...]……
This Week in Automobile News…
[...]here are some links to places worth visiting[...]…
Car Warranty News and Reviews…
[...]while the sites we link to below are not related to ours, but are cool[...]…
desktop disposal…
[...]just below, are a list of totally unrelated sites to ours, however, they are definitely worth checking out[...]…
Medical Marijuana Dispensaries…
[...]the time to read or check out the content or places we have linked to underneath the[...]…
News info…
I was reading the news and I saw this really cool topic…
Related……
[...]just beneath, are numerous totally not related sites to ours, however, they are surely worth going over[...]……
Recent Blogroll Additions……
[...]usually posts some very interesting stuff like this. If you’re new to this site[...]……
Websites worth visiting…
[...]here are some links to sites that we link to because we think they are worth visiting[...]……
Recommended websites…
[...]Here are some of the sites we recommend for our visitors[...]……
Cool sites…
[...]we came across a cool site that you might enjoy. Take a look if you want[...]……
Websites we think you should visit…
[...]although websites we backlink to below are considerably not related to ours, we feel they are actually worth a go through, so have a look[...]……
Sources…
[...]check below, are some totally unrelated websites to ours, however, they are most trustworthy sources that we use[...]……
Check this out…
[...] that is the end of this article. Here you’ll find some sites that we think you’ll appreciate, just click the links over[...]……
Sites we Like……
[...] Every once in a while we choose blogs that we read. Listed below are the latest sites that we choose [...]……
Recommeneded websites…
[...]Here are some of the sites we recommend for our visitors[...]……
Websites we think you should visit…
[...]although websites we backlink to below are considerably not related to ours, we feel they are actually worth a go through, so have a look[...]……
Websites worth visiting…
[...]here are some links to sites that we link to because we think they are worth visiting[...]……
Gems form the internet…
[...]very few websites that happen to be detailed below, from our point of view are undoubtedly well worth checking out[...]……
Tumblr article…
I saw a writer writing about this on Tumblr and it linked to…
Great website…
[...]we like to honor many other internet sites on the web, even if they aren’t linked to us, by linking to them. Under are some webpages worth checking out[...]……
You should check this out…
[...] Wonderful story, reckoned we could combine a few unrelated data, nevertheless really worth taking a look, whoa did one learn about Mid East has got more problerms as well [...]……
Online Article……
[...]The information mentioned in the article are some of the best available [...]……
Check this out…
[...] that is the end of this article. Here you’ll find some sites that we think you’ll appreciate, just click the links over[...]……
Cool sites…
[...]we came across a cool site that you might enjoy. Take a look if you want[...]……
Websites you should visit…
[...]below you’ll find the link to some sites that we think you should visit[...]……
Superb website…
[...]always a big fan of linking to bloggers that I love but don’t get a lot of link love from[...]……
Marijuana Reviews…
[...]just below, are some totally unrelated web sites to us, however, they are definitely worth seeing[...]…
Awesome website…
[...]the time to read or visit the content or sites we have linked to below the[...]……
Recommeneded websites…
[...]Here are some of the sites we recommend for our visitors[...]……
Awesome website…
[...]the time to read or visit the content or sites we have linked to below the[...]……
Superb website…
[...]always a big fan of linking to bloggers that I love but don’t get a lot of link love from[...]……
Related……
[...]just beneath, are numerous totally not related sites to ours, however, they are surely worth going over[...]……
Recent Blogroll Additions……
[...]usually posts some very interesting stuff like this. If you’re new to this site[...]……
Awesome website…
[...]the time to read or visit the content or sites we have linked to below the[...]……
Recommeneded websites…
[...]Here are some of the sites we recommend for our visitors[...]……
Online Article……
[...]The information mentioned in the article are some of the best available [...]……
Great website…
[...]we like to honor many other internet sites on the web, even if they aren’t linked to us, by linking to them. Under are some webpages worth checking out[...]……
You should check this out…
[...] Wonderful story, reckoned we could combine a few unrelated data, nevertheless really worth taking a look, whoa did one learn about Mid East has got more problerms as well [...]……
Visitor recommendations…
[...]one of our visitors recently recommended the following website[...]……